Equipment Test
Before the Forum begins you will need to participate in an equipment test that takes 5 minutes. The time and date of the testing will be announced. We will offer a test day for checking your connection. Any change in your location or equipment after the test may raise technical issues.
Firewalls and Network Permissions
Some organizations require network permission. Check with your organization and ensure that you get the necessary approvals if you plan to connect via a company network.
Technical Requirements
Please ensure that your equipment meets the following requirements:
- Access to high-speed Internet or (minimum) 56K dial-up
- Email account
- PDF reader (free software)
- Realplayer
Technical Support
For troubleshooting any issues related to viewing the live lectures, telephone help-desk support will be available to all participants (Windows and Mac users). The help desk will be open during the live testing period from 9 AM - 4 PM EDT. In addition, support will be available starting one hour prior and during the first day of the Forum, October 24 (7:30 AM - 6:00 PM EDT).
Frequently Asked Questions (FAQs)
What if I miss the Forum?
You have the option to watch the live session or the taped broadcast. We usually post the broadcast within 24 hours after a session and keep it available for 6 weeks online.
How do I send in my questions during the session?
You will receive an email address that you can send your questions to, as well as a access to a dedicated site where you can post your questions.
How do I find out whether I am able to watch the broadcast on my computer?
We will offer a testing time that will be announced after registration closes.
What if I run into technical problems?
We offer technical support during the testing day and on the first day of the forum.
